FAQs
FAQs – ShopNfinity
Your Questions, Answered Clearly
Welcome to the ShopNfinity FAQs page! Here, we answer the most common questions from our customers to make your shopping experience simple, fast, and worry-free.
1. How can I place an order?
Placing an order is easy!
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Browse our collections and select your favorite products.
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Add them to your cart.
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Proceed to checkout.
We accept multiple payment options, including Cash on Delivery (COD) across Pakistan, and secure online payments via bank transfer and mobile wallets.
2. Do you offer Cash on Delivery (COD)?
Yes! COD is available nationwide. Pay for your order when it reaches you — safe, simple, and convenient.
3. How long does delivery take?
Delivery times depend on your location:
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Karachi, Lahore, Islamabad: 2–5 business days
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Other cities in Pakistan: 3–7 business days
We use trusted courier partners to ensure your order reaches safely and on time.
4. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email or WhatsApp.
You can also track your order directly using our Track Your Order page for real-time updates.
5. What is your return & refund policy?
We make returns easy!
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Customers can request a return within 14 days of delivery (unless the product is marked as Final Sale).
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Return shipping is paid by the customer, unless stated in promotions.
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Refunds are processed promptly after we receive and inspect the item.
For full details, please refer to our Return & Refund Policy page.
6. Can I cancel or edit my order?
Orders can be canceled or edited before they are shipped. Contact our support team immediately to make any changes.
7. Are your products genuine and quality-checked?
Yes! Every product is carefully selected and quality-checked to meet our standards.
From iPhone cases to AirPods accessories, you can shop with confidence knowing that durability and style are guaranteed.
8. Do you offer gift options?
Yes! Explore our Cute Gift Items collection for products perfect for gifting.
While we do not offer gift wrapping yet, all items are carefully packaged for safe delivery.
9. Do you offer international shipping?
Currently, ShopNfinity ships only within Pakistan. We are planning to expand to international customers in the future.
10. How can I contact customer support?
We’re here to help! Reach us via:
📧 Email: info@shopnfinity.store
📞 WhatsApp / Call: +92 300 1085958
📍 Location: Karachi, Pakistan
Our team responds quickly to ensure your questions and concerns are resolved.
11. How do I know my order is safe?
ShopNfinity ensures secure payments, verified courier partners, and careful packaging for every order.
Your personal information is protected according to our Privacy Policy.
Your Shopping Experience, Simplified
At ShopNfinity, our goal is to make online shopping in Pakistan seamless and enjoyable.
Browse, shop, and receive your products safely — with quality, style, and care in every order.